Patient Access Leader — Onsite, Impact & Growth

Optum; Phoenix (AZ); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum Insight is seeking a full-time onsite Patient Registration Supervisor to lead two Emergency Department registration teams and one OB admitting department at Phoenix locations. You will oversee staff, ensure accurate patient data capture, and verify insurance while managing scheduling and training.

You will work 7:00 AM–3:30 PM Monday–Friday with some after-hours support for 24/7 operations, and report to the department leadership.

Qualifications

• 2+ years in hospital patient registration or physician office.
• 1+ years of supervisor/management or team lead experience in healthcare.
• Experience verifying patient insurance.
• Working knowledge of medical benefits & medical terminology.
• Ability to work full time onsite at two Emergency Department's and one OB Admitting Department location: 350 W Thomas Rd, Phoenix, AZ 85013.
• Ability to work any shift between 7:00 AM and 3:30 PM, Monday-Friday, with availability for after hours calls to support the team, as the facility operates 24/7

Responsibilities

• Register patients and supervise the registration staff.
• Demonstrate leadership and analytical thinking.
• Understand insurance contracts, managed care, and government programs.
• Maintain knowledge of medical terminology and benefits.
• Organize workflows to ensure timely performance and coverage.
• Schedule staff, delegate training, and evaluate performance.
• Provide coaching and feedback to staff and develop personal development plans.
• Participate in meetings and optimize patient throughput and process flow.
• Review operational reports and identify opportunities to improve customer service.

Skills

Leadership

Communication

Analytical thinking

Customer service

Tools

Computer applications

Job description

Optum Insight is seeking a full-time onsite Patient Registration Supervisor to lead two Emergency Department registration teams and one OB admitting department at Phoenix locations. You will oversee staff, ensure accurate patient data capture, and verify insurance while managing scheduling and training.

You will work 7:00 AM–3:30 PM Monday–Friday with some after-hours support for 24/7 operations, and report to the department leadership.