Onsite Patient Access Leader – Hospital Registration

UnitedHealth Group; Phoenix (AZ); Sur place; USD 60 000 - 107 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Performance incentives

Equity stock purchase

401k contribution

Résumé du poste

UnitedHealth Group is hiring for an onsite Patient Registration Supervisor at our Phoenix area facilities. You will lead registration staff across multiple sites, ensure insurance verifications, and maintain accurate patient data while complying with healthcare policies.

The role requires supervisory experience, knowledge of medical terminology, and strong leadership to optimize patient flow in a 24/7 environment.

Qualifications

• 2+ years of experience in a hospital patient registration department or physician office.
• 1+ years of supervisor/management experience in healthcare.
• Experience verifying patient insurance.
• Working knowledge of medical benefits & medical terminology.
• Ability to work full time onsite at two Emergency Departments and one OB Admitting Department location: 350 W Thomas Rd, Phoenix, AZ 85013.
• Ability to work any shift between 7:00 AM and 3:30 PM, Monday-Friday, with availability for after hours calls to support the team, as the facility operates 24/7

Responsabilités

• Responsible for patient registration staff.
• Have a working knowledge of computer applications.
• Demonstrate leadership and analytical thinking capability.
• Requires working knowledge of insurance including commercial contracts, managed care, and government programs including federal, state, and local agencies.
• Have knowledge of basic medical terminology.
• Organizes workflow to ensure accurate and timely team performance.
• Supervises the work schedule, always ensuring adequate and appropriate coverage for all positions.
• Selects and delegates training and orientation of new staff.
• Assigns staff responsibilities and evaluates performance.
• Counsels employees on areas of improvement of job duties and performance.
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance.
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department as well as Dignity Health policies.
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards.
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations.
• Daily rounding and weekly huddles with the registration staff.
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow.
• Generates enthusiasm and commitment among employees.

Connaissances

Patient registration

Insurance verification

Medical terminology

Supervisory experience

Leadership

Communication

Flexible scheduling

Outils

Computer applications

Description du poste

UnitedHealth Group is hiring for an onsite Patient Registration Supervisor at our Phoenix area facilities. You will lead registration staff across multiple sites, ensure insurance verifications, and maintain accurate patient data while complying with healthcare policies.

The role requires supervisory experience, knowledge of medical terminology, and strong leadership to optimize patient flow in a 24/7 environment.