Patient Access Leader — Day Shift

MercyOne; Newton (IA); On-site; USD 90,000 - 110,000; Full time

Job summary

MercyOne in Newton, IA seeks an experienced leader to oversee Patient Access operations on the 1st shift. This exempt role focuses on registration, financial clearance, and coordinating across hospital departments to ensure timely patient intake and accurate financial outcomes.

The ideal candidate will have a Bachelor's degree in a related field and 3–5 years of leadership in Patient Access, plus 5 years in related areas. Certification in HFMA CHFP/CRCR or NAHAM CHAM within one year is expected.

Qualifications

• Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.
• 3 to 5 years of leadership experience within Patient Access.
• 5 years of relevant experience in Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.
• Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM within one (1) year of hire.

Responsibilities

• Supervise hospital functional areas including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitor patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
• Resolves patient questions regarding payment requirements/charges referred by the registrars.
• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

Skills

Leadership

Patient Access

Regulatory knowledge

Education

Bachelor's degree in Accounting, Business, Finance, or related field

Job description

MercyOne in Newton, IA seeks an experienced leader to oversee Patient Access operations on the 1st shift. This exempt role focuses on registration, financial clearance, and coordinating across hospital departments to ensure timely patient intake and accurate financial outcomes.

The ideal candidate will have a Bachelor's degree in a related field and 3–5 years of leadership in Patient Access, plus 5 years in related areas. Certification in HFMA CHFP/CRCR or NAHAM CHAM within one year is expected.