Patient Access Lead & Training Specialist

Community Health Network; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Health Network is seeking a Lead Patient Access Representative for East Market PT & Imaging in Indianapolis, IN. The role involves coordinating patient access activities, onboarding new staff, and ensuring a patient-focused, quality-driven work climate.

The Lead will provide training materials, audits, and data to leadership, while serving as a liaison for team members and supervisors. On-call rotation is required.

Qualifications

• Excellent verbal and written communication skills.
• Knowledge of registration and scheduling processes.
• Working knowledge of billing/insurance requirements.
• Knowledge of medical terminology.

Responsibilities

• Onboard new hires and develop training materials.
• Provide statistical data to leadership and audits.
• Coordinate patient access activities and coverage across locations.
• Act as liaison for team members and supervisors on process issues.
• Participate in on-call rotation within the department.

Skills

Verbal communication

Written communication

Customer service

Medical terminology

Billing and insurance basics

Team coordination

Process improvement

Education

High School Diploma or GED

Job description

Community Health Network is seeking a Lead Patient Access Representative for East Market PT & Imaging in Indianapolis, IN. The role involves coordinating patient access activities, onboarding new staff, and ensuring a patient-focused, quality-driven work climate.

The Lead will provide training materials, audits, and data to leadership, while serving as a liaison for team members and supervisors. On-call rotation is required.