Oncology Patient Access Lead — Training & Operations

Community Health Network; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Community Health Network in Indianapolis, IN is seeking a Lead Patient Access Representative for Oncology North Cancer. This role coordinates patient access, trains staff, and ensures smooth registration and scheduling processes.

The Lead acts as liaison, oversees onboarding, provides audits and reports to leadership, and participates in on-call rotation to maintain service excellence.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast paced environment.
• Excellent verbal and written communication skills, including email, face‑to‑face patient and co‑worker interactions as well as professional phone skills.
• Excellent written and verbal communication skills.
• General knowledge of patient accounts.
• Knowledge of registration requirements.
• Working knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre‑certification, insurance verification, pre-registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Responsibilities

• Coordinate all aspects of Patient Access in oncology North care area.
• Onboard new hires, develop training materials and provide staff audits.
• Provide statistical data to leadership and act as liaison for team members and supervisors.
• Serve as first point of contact for process and procedural concerns.
• Participate in on‑call rotation within the department.

Skills

Communication

Customer service

Medical terminology

Problem solving

Education

High School Diploma or GED

Job description

Community Health Network in Indianapolis, IN is seeking a Lead Patient Access Representative for Oncology North Cancer. This role coordinates patient access, trains staff, and ensures smooth registration and scheduling processes.

The Lead acts as liaison, oversees onboarding, provides audits and reports to leadership, and participates in on-call rotation to maintain service excellence.