Patient Access Lead: Scheduling, QA & Service

HCA Healthcare; Overland Park (KS); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

PTO & leave programs

401(k) match

Education support

Fertility & family benefits

Job summary

HCA Healthcare is seeking an Patient Access Team Lead at Overland Park to supervise daily registration operations and staffing. You will assist leadership with staffing, QA processes, and resolving patient concerns while ensuring high-quality customer service and accurate admissions.

The role emphasizes on-site leadership, ongoing process improvement, and collaboration with the Patient Access team to maintain efficient patient flow and compliance with department policies.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Register all patient types.
• Assist in staff scheduling and coverage.
• Maintain QA statistics and report results.
• Support leadership with staffing and on-call coverage.
• Provide excellent customer service and resolve patient concerns.
• Oversee daily registration activities to meet standards.

Skills

Customer service

Staff scheduling

QA reporting

Problem solving

Education

High school diploma or GED

Tools

Excel

Job description

HCA Healthcare is seeking an Patient Access Team Lead at Overland Park to supervise daily registration operations and staffing. You will assist leadership with staffing, QA processes, and resolving patient concerns while ensuring high-quality customer service and accurate admissions.

The role emphasizes on-site leadership, ongoing process improvement, and collaboration with the Patient Access team to maintain efficient patient flow and compliance with department policies.