Lead Patient Access & Registration Specialist

Prime Healthcare; Missouri; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick time and holidays

401K options

Tuition reimbursement

Life, disability insurance

Job summary

Prime Healthcare’s St. Joseph Medical Center in Kansas City, MO, seeks a Lead Patient Account Registrar to oversee the admitting and registration team, resolving complex insurance and authorization issues while ensuring fast, accurate check-in and a positive patient experience.

This full-time, dayshift role requires strong leadership, attention to detail, and excellent communication; CHAA preferred.

Qualifications

• High School Diploma or equivalent required.
• CHAA preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.

Responsibilities

• Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check in.
• Enter and verify patient information, insurance details, and required documentation with accuracy.
• Troubleshoot complex registration, insurance eligibility, and authorization issues.
• Train new staff, help with scheduling, and maintain strong customer service standards.
• Coordinate with clinical teams and billing to resolve account issues and support compliance and quality.

Skills

Interpersonal skills

Organizational skills

Leadership

Communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Certified Healthcare Access Associate (CHAA) preferred

Tools

Microsoft Word

Excel

Job description

Prime Healthcare’s St. Joseph Medical Center in Kansas City, MO, seeks a Lead Patient Account Registrar to oversee the admitting and registration team, resolving complex insurance and authorization issues while ensuring fast, accurate check-in and a positive patient experience.

This full-time, dayshift role requires strong leadership, attention to detail, and excellent communication; CHAA preferred.