Patient Access Lead - Registration & Welcome

Lexington Health, Inc.; Columbia (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Day ONE medical, dental and life ins.

Health care and dependent care FSAs

Employer paid 403(b) match day one

Employer paid life insurance

Supplemental life insurance

Adoption assistance

Short-term and long-term disability (6

Student loan forgiveness

Job summary

Lexington Health, Inc. seeks a Central Registration Lead to oversee patient registration operations and support Patient Access leadership in a hospital setting.

The role ensures accurate demographic and financial data collection for billing and medical records, including obtaining consents and signatures. The Lead will supervise coverage of registration areas, train new staff, and maintain professional communication with patients and departments.

Qualifications

• Minimum Education: High School Diploma or Equivalent.
• Minimum Years of Experience: 1 Year of experience in healthcare setting and/or Customer Service area.
• Required Training: Experience with personal computers (PC’s); Familiar with medical terminology and billing.

Responsibilities

• Verifies demographic and financial information to ensure the accuracy of the patient’s Medical Record and collects and accurately reports Point of Service Collections.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for copies/scanning of picture ID (if available) and insurance cards.
• Responsible for coverage of registration areas until properly relieved.
• Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time of registration and verify as needed.
• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Assists the Supervisor with training new employees to ensure departmental policies/Lexington Medical Center policies are being followed.
• Professional in appearance, communications and knowledge.
• Accepts chain of command, supervision and constructive criticism.
• Speaks positively about LMC, the department, other employees and guests.
• Contributes to teamwork and creates harmonious relations with others.
• Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary.
• Attends monthly department meetings and signs acknowledgment of understanding.
• Performs all other appropriate activities as directed by Management Team.

Education

High School Diploma or Equivalent

Job description

Lexington Health, Inc. seeks a Central Registration Lead to oversee patient registration operations and support Patient Access leadership in a hospital setting.

The role ensures accurate demographic and financial data collection for billing and medical records, including obtaining consents and signatures. The Lead will supervise coverage of registration areas, train new staff, and maintain professional communication with patients and departments.