Patient Access Lead & Registration Coach

DeTar Healthcare System; Victoria (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

DeTar Healthcare System is seeking a Registrar Lead to oversee the patient registration process, ensuring accurate capture of demographics and insurance information while maintaining efficient operations and policy compliance. The role serves as a lead resource for registration staff, providing guidance, training, and support, and assisting management with daily departmental duties.

The Registrar Lead mentors team members and supports quality assurance initiatives to improve patient access

Qualifications

• 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions.
• 2-4 years of experience in customer service.
• Previous team lead or supervisory experience, or demonstrated leadership skills preferred.

Responsibilities

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Healthcare registration

Leadership

Customer service

EHR systems

Insurance verification

Tools

Registration software

Job description

DeTar Healthcare System is seeking a Registrar Lead to oversee the patient registration process, ensuring accurate capture of demographics and insurance information while maintaining efficient operations and policy compliance. The role serves as a lead resource for registration staff, providing guidance, training, and support, and assisting management with daily departmental duties.

The Registrar Lead mentors team members and supports quality assurance initiatives to improve patient access