Registrar Lead-ER 2nd Shift

Lutheran Health Network; Fort Wayne (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, IN seeks a Registrar Lead to oversee patient registration, mentor staff, and support daily operations. You will ensure accurate capture of demographics and insurance data, maintain compliance, and deliver excellent customer service in a busy hospital setting.

This role partners with management on quality assurance, trains registrars on policies and systems, and assists with reporting and special projects to improve patient access functions, while

Qualifications

• Post secondary education in healthcare administration preferred.
• 2–4 years of healthcare experience including patient registration or front desk.
• 2–4 years of customer service experience required.
• Previous team lead or supervisory experience preferred.

Responsibilities

• Lead and mentor the registration team to ensure accurate workflow and policy adherence.
• Verify patient demographics and insurance information with courtesy.
• Ensure accurate data entry into the registration system and obtain consents.
• Review insurance eligibility responses and capture service-specific details.
• Audit registration and admission records for accuracy and correct errors.
• Provide on-the-job training and coaching to registrars.
• Collect patient payments and counsel self-pay patients on options.
• Escalate complex issues to management or corporate teams as needed.
• Support reporting and special projects related to registration.

Skills

Healthcare registration

Customer service

Team leadership

Communication skills

Attention to detail

Problem solving

Education

Post-secondary education in healthcare administration

Tools

EHR systems

Insurance portals

Registration software

Job description

Job Summary

The Registrar Lead is responsible for overseeing and supporting the patient registration process, ensuring accurate capture of demographic and insurance information while maintaining efficiency and compliance with hospital policies. This role serves as a lead resource for registration staff, providing guidance, training, and support while also assisting management in daily departmental operations. The Registrar Lead is expected to ensure a high level of customer service, mentor team members, and assist with quality assurance initiatives to improve patient access functions.

Essential Functions

• Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
• Demonstrates a courteous, professional manner while obtaining and verifying patient demographic and insurance information.
• Ensures accuracy when entering patient data into the registration system and obtaining necessary consent and authorization forms.
• Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information based on the service being rendered.
• Audits patient registration and admission records for accuracy and assists in correcting errors as needed.
• Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
• Provides on-the-job training and coaching to registrars, ensuring they understand hospital policies, system processes, and insurance requirements.
• Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
• Notifies ancillary departments and providers of patient arrivals and registration status, following up on any delays.
• Assists in resolving registration and insurance-related issues, escalating complex concerns to management or corporate teams as needed.
• Supports hospital leadership with registration-related reporting and special projects as assigned.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education in training in medical office administration or healthcare administration preferred
• 2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required and
• 2-4 years of experience in customer service required
• Previous team lead or supervisory experience, or demonstrated leadership skills preferred

Knowledge, Skills and Abilities

• Strong understanding of healthcare registration, insurance verification, and patient financial counseling.
• Ability to interpret and apply insurance eligibility responses to ensure proper patient registration.
• Proficiency in hospital registration systems, insurance portals, and electronic health records (EHRs).
• Strong leadership and mentoring skills, with the ability to support and guide team members.
• Excellent customer service and communication skills, ensuring a positive patient experience.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Strong attention to detail and ability to audit and correct registration errors.