Patient Access Lead — Healthcare Operations & Training

Children's Wisconsin; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Children’s Wisconsin is seeking a Patient Access Coordinator Lead to oversee daily operations, mentor patient access representatives, and ensure accurate registration and revenue cycle activities across our system.

You’ll partner with department leadership to manage staffing, scheduling, workflow, and frontline coverage, while guiding families through the registration process with empathy and professionalism in a fast-paced pediatric environment.

Qualifications

• High School Diploma, GED, or HSED.
• Minimum of 3 years of Patient Access or healthcare-related experience.
• Strong customer service, communication, and conflict-resolution skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to multitask, prioritize, and thrive in a fast-paced healthcare environment.

Responsibilities

• Lead daily operations and serve as a mentor for Patient Access Representatives.
• Coordinate daily staffing, scheduling, workflow management, and operational support with department leadership.
• Ensure appropriate coverage across multiple service areas and support frontline operations as needed.
• Communicate staffing updates and coverage needs in a fast-paced environment.
• Enhance the patient and family experience with professionalism, empathy, and compassion.
• Guide families through the registration process and provide support throughout their visit.
• Help create a positive, efficient, and stress-free experience during critical healthcare moments.
• Accurately collect and verify demographic, insurance, and registration information; minimize errors in the revenue cycle.
• Maintain HIPAA compliance and safeguard patient confidentiality.
• Utilize Epic and other platforms to support registration activities, reporting, and quality initiatives.
• Assist with onboarding and training new team members; serve as a preceptor and coach.
• Collaborate with leadership to develop educational resources and maintain department competencies.
• Identify opportunities for process improvement through data analysis and operational insights.
• Participate in special projects and departmental initiatives; analyze trends to support improvements.
• Build strong partnerships with clinical teams to ensure a seamless patient experience across locations.

Skills

Customer service

Communication

Conflict resolution

Data entry

Microsoft Office

Education

High School diploma or GED

Associate’s or Bachelor’s degree (preferred)

Tools

Epic experience

Job description

Children’s Wisconsin is seeking a Patient Access Coordinator Lead to oversee daily operations, mentor patient access representatives, and ensure accurate registration and revenue cycle activities across our system.

You’ll partner with department leadership to manage staffing, scheduling, workflow, and frontline coverage, while guiding families through the registration process with empathy and professionalism in a fast-paced pediatric environment.