Patient Access Lead — Healthcare Experience & Operations

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

UPMC ENT Mercy is seeking an experienced Access Lead to support our Pittsburgh practice at 1400 Locust Street, Suite 2100. The role provides guidance to team members, monitors service standards, and collaborates with clinical and administrative staff to enhance the patient experience.

The ideal candidate will bring strong leadership, communication, problem-solving, and organizational skills, with a commitment to delivering exceptional customer service in a fast-paced healthcare environment.

Qualifications

• Experience leading a care coordination or front desk team.
• Strong communication, problem-solving, and organizational skills.
• Commitment to delivering excellent patient service in fast-paced healthcare.

Responsibilities

• Support and guide team members to meet service standards.
• Monitor and improve patient flow and service levels across the practice.
• Collaborate with clinical and administrative staff to optimize patient experience.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

UPMC ENT Mercy is seeking an experienced Access Lead to support our Pittsburgh practice at 1400 Locust Street, Suite 2100. The role provides guidance to team members, monitors service standards, and collaborates with clinical and administrative staff to enhance the patient experience.

The ideal candidate will bring strong leadership, communication, problem-solving, and organizational skills, with a commitment to delivering exceptional customer service in a fast-paced healthcare environment.