Patient Services Representative- Mercy ENT

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 22,000 - 26,000; Full time

Job summary

UPMC Mercy Health Center in Pittsburgh is hiring a full-time Patient Services Representative to support the Otolaryngology – Mercy ENT clinic. This role operates at 1400 Locust Street, Suite 2100, Monday through Friday, contributing to a smooth patient experience in a fast-paced specialty practice.

The incumbent will assist with check-in, registrations, insurance verification, copay collection, and coordination with clinical staff, ensuring accurate information and a welcoming environment for

Responsibilities

• Help patients navigate the healthcare system by providing clear instructions and follow up to unresolved questions to ensure continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understand service recovery and take action to recover from service that does not meet expectations
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and HIPAA compliance
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

Job description

UPMC is hiring a full-time Patient Services Representative to support the Department of Otolaryngology – Mercy ENT located at 1400 Locust Street, Suite 2100, Pittsburgh, PA 15219. This position works Monday through Friday and is a great opportunity to join a patient-focused team in a fast-paced specialty practice. The Patient Services Representative plays an important role in creating a positive patient experience by providing friendly, professional support while assisting with the day-to-day administrative needs of the office.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout