Access Lead- ENT Mercy

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

UPMC ENT Mercy is seeking an experienced Access Lead to support our Pittsburgh practice at 1400 Locust Street, Suite 2100. The role provides guidance to team members, monitors service standards, and collaborates with clinical and administrative staff to enhance the patient experience.

The ideal candidate will bring strong leadership, communication, problem-solving, and organizational skills, with a commitment to delivering exceptional customer service in a fast-paced healthcare environment.

Qualifications

• Experience leading a care coordination or front desk team.
• Strong communication, problem-solving, and organizational skills.
• Commitment to delivering excellent patient service in fast-paced healthcare.

Responsibilities

• Support and guide team members to meet service standards.
• Monitor and improve patient flow and service levels across the practice.
• Collaborate with clinical and administrative staff to optimize patient experience.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

UPMC ENT Mercy is seeking an experienced and customer-focused Access Lead to support our practice located at 1400 Locust Street, Suite 2100, Pittsburgh, PA 15219. The Access Lead will provide guidance and support to team members, monitor service standards, and collaborate with clinical and administrative staff to enhance the overall patient experience. The ideal candidate will possess strong leadership, communication, problem-solving, and organizational skills, along with a commitment to delivering exceptional customer service in a fast-paced healthcare environment. Join a dedicated team focused on providing high-quality ENT care while supporting operational excellence and patient satisfaction.

Responsibilities

• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.


• Advise the clinical staff of the need for a possible referral to a participating health care facility when appropriate.


• Serve as an advocate, resource, troubleshooter, and designated leader at specific work sites. Representatives Management and is empowered to make decisions.


• Monitor patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.


• Works various revenue reports within established time frames. Takes action accordingly to ensure a successful billing process.


• Ensure precertification requirements have been met prior to treatment.


• Interact with the clinical staff and/or ancillary departments to resolve reimbursement issues.


• Responsible for training new staff and orienting to department work area. Provide ongoing education and communication as necessary.


• Provide feedback on a regular basis to management about all personnel, department issues and concerns for areas of direct responsibility.


• Update patient demographic and insurance information in the system as necessary. Verify insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.