Patient Services Representative- Mercy ENT

Life in Pittsburgh; Pittsburgh (Allegheny County); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

UPMC is hiring a full-time Patient Services Representative to support the Department of Otolaryngology – Mercy ENT in Pittsburgh. This role handles front-desk duties, patient check-in, and financial interactions, ensuring a smooth patient experience in a fast-paced specialty practice.

The position emphasizes accurate registration, insurance verification, and coordination with clinicians. Prior experience in medical offices and familiarity with Epic or Medipac are preferred qualifications.

Qualifikationen

• Completion of high school or equivalent is required.
• Experience with personal computer-based applications and general office equipment is preferred.
• Two years of experience in a medical/billing/customer service role is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Aufgaben

• Help patients navigate the healthcare system by providing clear instructions and follow up on unresolved questions.
• Assist with administrative duties such as scanning medical records and faxing.
• Guide patients through self-arrival technology or check-in at the desk depending on preference.
• Schedule or connect patients with resources to schedule ancillary services at checkout.
• Promote the organization’s patient portal and assist with registration when applicable.
• Collect copayments and any other payments at the point of service.
• Register patients in biometric programs and explain benefits.
• Confirm/update patient registration information at checkout and triage phone calls as needed.
• Schedule follow-up appointments within the practice at checkout.

Kenntnisse

Customer service

Medical office experience

Typing speed

HIPAA awareness

Ausbildung

High school diploma or equivalent

Tools

Epic EMR

Medipac

Biometrics enrollment

Jobbeschreibung

UPMC is hiring a full-time Patient Services Representative to support the Department of Otolaryngology – Mercy ENT located at 1400 Locust Street, Suite 2100, Pittsburgh, PA 15219. This position works Monday through Friday and is a great opportunity to join a patient-focused team in a fast-paced specialty practice. The Patient Services Representative plays an important role in creating a positive patient experience by providing friendly, professional support while assisting with the day-to-day administrative needs of the office.

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran