Patient Access Lead: Elevate Registration & Care

Endeavor Health; Naperville (IL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Wellness Savings Plan

Health Savings

Retirement Match

Paid Time Off

Community Involvement

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Endeavor Health in Naperville, IL is seeking a Patient Access Representative Lead to supervise the patient access department, ensure accurate registrations, scheduling, and insurance verification, and drive a positive patient experience.

You will mentor staff, coordinate complex scheduling, and partner with billing to resolve issues, while upholding compliance and delivering high-quality service in a fast-paced hospital setting.

Qualifications

• 3 years of experience in patient access or healthcare administration.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

Skills

Patient access experience

Healthcare administration

Education

Associates Degree Health Administration

Job description

Endeavor Health in Naperville, IL is seeking a Patient Access Representative Lead to supervise the patient access department, ensure accurate registrations, scheduling, and insurance verification, and drive a positive patient experience.

You will mentor staff, coordinate complex scheduling, and partner with billing to resolve issues, while upholding compliance and delivering high-quality service in a fast-paced hospital setting.