Patient Access Lead — Drive Registration & Service Excellence

R1 RCM; Owasso (OK); On-site; USD 48,000 - 59,000; Full time

Job summary

R1 RCM Inc. in Owasso, OK, seeks a skilled operations supervisor with 3+ years in management to lead registrations and customer service for our healthcare revenue cycle solutions. The role requires coordinating between clinical and administrative teams, coaching staff, and ensuring HIPAA/JCAHO compliance.

Work hours are Monday–Friday 7am–4pm or 8am–5pm, with some weekends for training. Base pay ranges from $47,597.07 to $59,496.34 per year, plus a target annual bonus of 5%.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 3 years of experience, including 1 year in a management role.

Responsibilities

• Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve issues or complaints in a timely and professional manner.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
• Assist manager with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.
• Ensure proper utilization of software and technology tools.
• Other duties as assigned.

Skills

People management

Healthcare knowledge

Customer service

Process improvement

Education

Bachelor's degree or equivalent

Job description

R1 RCM Inc. in Owasso, OK, seeks a skilled operations supervisor with 3+ years in management to lead registrations and customer service for our healthcare revenue cycle solutions. The role requires coordinating between clinical and administrative teams, coaching staff, and ensuring HIPAA/JCAHO compliance.

Work hours are Monday–Friday 7am–4pm or 8am–5pm, with some weekends for training. Base pay ranges from $47,597.07 to $59,496.34 per year, plus a target annual bonus of 5%.