Patient Access Supervisor

R1 RCM Holdco Inc.; Owasso (OK); On-site; USD 48,000 - 59,000; Full time

Job summary

R1 RCM Inc. is seeking an experienced healthcare operations leader for its Owasso, OK location. The role focuses on advancing patient access operations, coaching staff, and maintaining compliance with HIPAA and related standards.

The position requires a Bachelor's degree or equivalent experience, at least three years of experience with one year in a supervisory role, and a strong ability to collaborate across clinical and administrative teams to optimize registrations and patient care processes.

Qualifications

• Bachelor's degree or equivalent experience considered in lieu of a degree.
• Minimum of 3 years of experience, including at least 1 year in a management role.
• Experience in healthcare setting management is preferred.

Responsibilities

• Ensure accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve issues or complaints promptly.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with HIPAA and other standards.
• Assist manager with staff evaluations and performance feedback.
• Ensure proper utilization of software and technology tools.
• Other duties as assigned.

Skills

Leadership

Staff training

Quality assurance

Regulatory knowledge

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location: Ascension, St. John Owasso, Owasso, OK. Work Schedule: Monday - Friday 7am - 4pm or 8am - 5pm. Some weekends for training purposes only.

Essential Responsibilities

• Ensure the accuracy and completeness of daily registrations, including insurance eligibility and benefits verification.
• Provide high-quality service to patients and resolve any issues or complaints in a timely and professional manner.
• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.
• Provide guidance, feedback, and coaching to associates.
• Train staff on policies, procedures, systems, and regulatory requirements.
• Monitor quality assurance measures and ensure compliance with JCAHO, HIPAA, and other standards.
• Assists manager with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.
• Ensure proper utilization of software and technology tools.
• Other duties as assigned.

Education Level

Bachelor's - Equivalent experience will be considered in lieu of a degree.

Experience Level

Minimum of 3 years of experience, including at least 1 year in a management role.

Licenses and Certifications

Not Specified.

Pay

For this US-based position, the base pay range is $47,597.07 - $59,496.34 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.