Patient Access Lead | Customer Service Leader

R1-Rc; Indianapolis (IN); On-site; USD 28,000 - 44,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Lead Customer Service Representative in the United States, Indiana region. You will support patient experience and team performance, guiding colleagues and ensuring excellence across patient access functions.

The role emphasizes mentoring, process adherence, and proactive problem solving within a fast-paced healthcare environment. A strong customer mindset and confidentiality are essential for success.

Qualifications

• High School Diploma or GED (or equivalent experience).
• Minimum of 4 years of relevant experience.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience maintaining confidentiality and handling sensitive information.
• Preferred experience in patient access or healthcare operations.
• Leadership, mentoring, or team support experience.

Responsibilities

• Monitor team performance, schedules, and productivity metrics.
• Ensure workflows and registration processes are followed consistently.
• Assist with training, onboarding, and development of team members.
• Resolve patient and team member issues with sound judgment and professionalism.
• Complete daily worklists and generate reports using registration and billing systems.
• Communicate effectively with leadership and cross-functional departments.
• Adapt to multiple functional areas based on business needs.
• Support quality assurance initiatives and continuous improvement efforts.
• Help create a positive, motivated, and team-oriented environment.

Skills

Customer service

Communication

Leadership

Team support

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

Registration systems

Billing systems

Job description

R1 RCM Inc. is seeking a Patient Access Lead Customer Service Representative in the United States, Indiana region. You will support patient experience and team performance, guiding colleagues and ensuring excellence across patient access functions.

The role emphasizes mentoring, process adherence, and proactive problem solving within a fast-paced healthcare environment. A strong customer mindset and confidentiality are essential for success.