Customer Service Representative - Patient Registration Team Lead

R1 RCM, Inc.; Indianapolis (IN); On-site; USD 28,000 - 44,000; Full time

Job summary

R1 RCM, Inc. seeks a Patient Access Lead Customer Service Representative in Indianapolis, IN to support patient experience and team performance. You’ll guide staff, monitor productivity, and ensure high-quality registration and billing processes in a fast-paced environment.

You’ll resolve patient concerns with professionalism, train new teammates, and partner with leadership to drive continuous improvement across patient access functions. Day shifts emphasize teamwork and performance.

Qualifications

• High School Diploma or GED required.
• Minimum 4 years of relevant experience.
• Strong customer service and communication skills; ability to multitask in a fast-paced environment.
• Experience maintaining confidentiality and handling sensitive information.

Responsibilities

• Monitor team performance, schedules, and productivity metrics.
• Ensure workflows and registration processes are followed consistently.
• Assist with training, onboarding, and development of team members.
• Resolve patient and team member issues with sound judgment and professionalism.
• Complete daily worklists and generate reports using registration and billing systems.
• Communicate effectively with leadership and cross-functional departments.
• Adapt to multiple functional areas based on business needs.
• Support quality assurance initiatives and continuous improvement efforts.
• Help create a positive, motivated, and team-oriented environment.

Skills

Customer service

Communication

Leadership

Multitasking

Education

High School Diploma or GED

Tools

Registration systems

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Location: Ascension St. Vincent Indianapolis Emergency Department

Shift: Day shift

Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you’ll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.

As a Patient Access Lead Customer Service Representative, you’ll play a key role in supporting both patient experience and team performance. You’ll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You’ll:

• Support and guide team members to ensure success, development, and engagement
• Monitor productivity, workflows, and trends to help meet departmental goals
• Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
• Ensure adherence to processes, policies, and quality standards
• Serve as a reliable partner to leadership by identifying opportunities for improvement
• Help maintain a positive, collaborative, and high-performing work environment

Why You’ll Love This Job

• Make a Bigger Impact: You’re not just supporting patients—you’re helping lead a team that shapes the entire patient experience.
• Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
• Dynamic & Engaging Work: Every day brings new challenges—from problem-solving to team coordination—keeping your role both fast-paced and rewarding.
• Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.

What You’ll Do Day-to-Day

• Monitor team performance, schedules, and productivity metrics
• Ensure workflows and registration processes are followed consistently
• Assist with training, onboarding, and development of team members
• Resolve patient and team member issues with sound judgment and professionalism
• Complete daily worklists and generate reports using registration and billing systems
• Communicate effectively with leadership and cross-functional departments
• Adapt to multiple functional areas based on business needs
• Support quality assurance initiatives and continuous improvement efforts
• Help create a positive, motivated, and team-oriented environment

Requirements:

• High School Diploma or GED (or equivalent experience)
• Minimum of 4 years of relevant experience
• Strong customer service and communication skillsAbility to multitask and prioritize in a fast-paced environment
• Experience maintaining confidentiality and handling sensitive information

Preferred Experience:

• Experience in patient access or healthcare operations
• Leadership, mentoring, or team support experience

Take the Next Step in Your Career

If you’re a motivated professional who thrives on supporting others, improving processes, and delivering exceptional service, we want to hear from you.

Join R1 and be part of a team that’s transforming healthcare—one patient experience at a time.

For this US-based position, the base pay range is $20.00 - $32.11 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook