Patient Access Lead: Clinic Ops & Team Coaching

UNT Health Fort Worth; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

UNT Health Fort Worth is seeking a Patient Access Lead to support Clinical Operations and GUIDE program coordination. You will work with the front desk, schedule CMS encounters, manage caregiver appointments, and help ensure timely program completion while maintaining a positive patient experience.

The role requires a high school diploma or GED and at least five years in medical office operations or patient access.

Qualifications

• High school diploma or GED and five years of related experience.
• Experience in medical office operations, patient registration, scheduling, billing, and customer service.
• Proficiency with EMR systems and Microsoft Office.

Responsibilities

• Leads scheduling for GUIDE patients and caregivers to complete program requirements.
• Assists patients with scheduling inquiries and service navigation.
• Oversees respite referrals and invoicing approval processes.
• Prepares end-of-day clinic batches and supports staff onboarding.

Skills

Medical office operations

Patient registration

Scheduling

Billing

Customer service

EMR systems

Staff training

Communication skills

Problem solving

Time management

Microsoft Office

Education

High school diploma or GED

Five years related experience

Tools

None

Job description

UNT Health Fort Worth is seeking a Patient Access Lead to support Clinical Operations and GUIDE program coordination. You will work with the front desk, schedule CMS encounters, manage caregiver appointments, and help ensure timely program completion while maintaining a positive patient experience.

The role requires a high school diploma or GED and at least five years in medical office operations or patient access.