Patient Access & Scheduling Specialist

Toa; Clarksville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

TOA is hiring a Patient Access Representative to serve as the front-line advocate for patients, guiding them to the right physician, location, and service. The role emphasizes empathetic communication, accurate data collection, and coordinating appointments through NextGen.

You will collaborate with multiple clinics and teams to ensure a seamless patient experience. The position requires strong organizational skills, attention to detail, and proficiency with Microsoft Office applications.

Qualifications

• Customer service focus and empathetic communication.
• Strong organizational skills and attention to detail.
• Familiarity with EMR systems like NextGen is preferred.
• Ability to handle high call volumes and multitask effectively.

Responsibilities

• Answer inbound calls from new and existing patients.
• Obtain patient demographics and insurance information.
• Schedule appointments through NextGen and coordinate with providers.
• Review referrals and manage time-sensitive communications.
• Deescalate conflicts and provide creative resolutions as needed.
• Collaborate with clinic teams to ensure smooth patient flow.

Skills

Customer service

Active listening

Multitasking

Scheduling

EMR experience

Microsoft Word/Excel

Education

High school diploma

College degree preferred

Tools

NextGen EMR

Excel

Word

Job description

TOA is hiring a Patient Access Representative to serve as the front-line advocate for patients, guiding them to the right physician, location, and service. The role emphasizes empathetic communication, accurate data collection, and coordinating appointments through NextGen.

You will collaborate with multiple clinics and teams to ensure a seamless patient experience. The position requires strong organizational skills, attention to detail, and proficiency with Microsoft Office applications.