Patient Access Team Lead: Admitting & Outpatient

Stony Brook Medicine; Stony Brook (NY); On-site; USD 56,000 - 68,000; Full time

Job summary

Stony Brook Medicine seeks an Instructional Support Associate to join the Patient Access team. This role supports revenue cycle, compliance, and patient experience by handling registration, financial screening, and throughput tasks across outpatient settings.

The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and experience in healthcare or customer service. Prior leadership and offsite coordination are valued, with occasional holiday and weekend

Qualifications

• Associate's Degree with two years of customer service or healthcare experience, or four years in a related role.
• Demonstrated excellence in verbal and written communication.
• Ability to work under stress with empathy and professionalism.

Responsibilities

• Lead daily operations/registrations at assigned locations in coordination with Supervisor/Manager.
• Ensure staff understand training modules and workflows.
• Collect required documents and verify patient identification and insurance coverage.

Skills

Customer service

Communication

Multitasking

Education

Associate's Degree

Job description

Stony Brook Medicine seeks an Instructional Support Associate to join the Patient Access team. This role supports revenue cycle, compliance, and patient experience by handling registration, financial screening, and throughput tasks across outpatient settings.

The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and experience in healthcare or customer service. Prior leadership and offsite coordination are valued, with occasional holiday and weekend