Patient Access & Intake Coordinator

Valley Healthcare System, Inc.; Northern (KY); Hybrid; USD 20,000 - 25,000; Full time

Benefits offered by this job

Medical Coverage (Employer-Paid)

Dental and Vision Coverage (No-cost)

403(b) retirement plan

Generous paid time off and holidays

Job summary

Valley Healthcare System, Inc. seeks an Intake Specialist to be the first point of contact, handling front desk duties, scheduling, patient registration, and payments. The role emphasizes patient service, accurate documentation, and teamwork within a comprehensive care environment.

Your responsibilities include verifying insurance, scanning documents, and supporting care continuity across departments, with HIPAA compliance and confidential handling of PHI as core requirements.

Qualifications

• High school diploma or equivalent is required.
• Experience with medical intake procedures.
• Proficiency with Microsoft Word and Excel for daily tasks.
• Ability to work in a fast-paced, team-oriented environment.
• Strong interpersonal and communication skills are essential.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet and register new and existing patients.
• Answer incoming phone calls and route appropriately.
• Schedule, cancel, reschedule, and notation of patient appointments.
• Verify insurance coverage and scan insurance cards.
• Review and scan sliding fee applications and income documentation.
• Maintain accurate documentation of patient demographics at visits.
• Collect and reconcile co-pays, payments, and petty cash daily.
• Run reports including EBO and e-payment reports.
• Translate documents and provide translation for patients when bilingual.
• Collaborate with other Intake Specialists and departments to ensure continuity of care.

Skills

Interpersonal communication

Teamwork

Customer service

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Valley Healthcare System, Inc. seeks an Intake Specialist to be the first point of contact, handling front desk duties, scheduling, patient registration, and payments. The role emphasizes patient service, accurate documentation, and teamwork within a comprehensive care environment.

Your responsibilities include verifying insurance, scanning documents, and supporting care continuity across departments, with HIPAA compliance and confidential handling of PHI as core requirements.