Patient Access & Intake Specialist

Vail Health; Edwards (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Housing programs

Childcare reimbursement

Medical insurance

Dental insurance

Vision insurance

Tuition Assistance

Job summary

Vail Health is seeking an Intake Specialist to warmly welcome patients and coordinate pre-registration and admit-registration at the Precourt Healing Center in Edwards. You will support the Intake & Admissions Coordinator and collaborate with Utilization Management, Insurance Verification, and Financial Advisor teams to ensure smooth patient flow.

The role requires flexibility in a fast-paced, high-acuity setting, with emphasis on safety, de-escalation, and strong communication.

Qualifications

• One year of experience in behavioral health, healthcare, or related admissions, clerical, customer service, or hospitality.
• Experience in Behavioral Health is preferred.
• Knowledge of community resources and Spanish language a plus.

Responsibilities

• Register and verify patient information to streamline admissions.
• De-escalation trained crisis management and safety support for patients.
• Conduct safety checks and belongings searches and escalate unsafe situations.
• Communicate clearly with patients, visitors, providers, and colleagues via in-person, email, phone, or Teams.
• Establish and maintain patient files; scan medical records and fulfill requests.
• Participate in departmental data collection, analysis, and reporting for compliance.
• Support units across Edwards Community Health Campus including floors and outpatient services.
• Assist with staff training and onboarding; promote Just Culture and inclusivity.
• Maintain HIPAA compliance and respect patient privacy.

Skills

Customer service

Clerical experience

Spanish knowledge

Education

Medical Terminology

Tools

Microsoft Teams

Job description

Vail Health is seeking an Intake Specialist to warmly welcome patients and coordinate pre-registration and admit-registration at the Precourt Healing Center in Edwards. You will support the Intake & Admissions Coordinator and collaborate with Utilization Management, Insurance Verification, and Financial Advisor teams to ensure smooth patient flow.

The role requires flexibility in a fast-paced, high-acuity setting, with emphasis on safety, de-escalation, and strong communication.