Patient Access & Insurance Specialist

Covingtoncountyhospital; Collins (MS); On-site; USD 30,000 - 38,000; Full time

Job summary

Covingtoncountyhospital is seeking an Clinic Admission Clerk to handle phone calls, scheduling, and initial patient intake. The role verifies insurance and collects applicable fees before departure, while maintaining courteous, professional communication with patients and the public.

The position requires basic computer skills, the ability to interact calmly under stress, and physical fitness to lift or move equipment as needed. Experience with insurance verification is preferred.

Qualifications

• Must interact with the public in a professional manner.
• Basic computer skills required.
• Experience with insurance verification process preferred.
• Good general health and stress coping ability required.
• Must be physically able to lift or move equipment and supplies.
• Vision sufficient to read patient records.
• Hearing sufficient to interact with patients who may be unable to speak at a normal voice level.

Responsibilities

• Demonstrates efficient use of electronic health record
• Answers phone in a courteous and polite manner with appropriate tone
• Answers patient questions with courtesy, respect and appropriate tone
• Verifies insurance on every patient and collects appropriate fee for services
• Maintains patient accounts by obtaining, recording and updating personal and financial information
• Comforts patients by anticipating patients' anxieties and provides necessary support to find resolution
• Manages waiting area (picking up trash, keeping order, etc.)
• Manages cash drawer and daily balance reporting requirements
• Attitude and performance is reflective of serving others

Skills

Phone etiquette

Insurance verification

Public interaction

Basic computer skills

Health and stress resilience

Lift/move equipment

Vision and hearing

Job description

Covingtoncountyhospital is seeking an Clinic Admission Clerk to handle phone calls, scheduling, and initial patient intake. The role verifies insurance and collects applicable fees before departure, while maintaining courteous, professional communication with patients and the public.

The position requires basic computer skills, the ability to interact calmly under stress, and physical fitness to lift or move equipment as needed. Experience with insurance verification is preferred.