Patient Access & Insurance Coordinator

AdventHealth; Winter Park (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Winter Park, FL is seeking a Patient Access representative to support Medicare compliance, insurance verifications, and patient financial counseling. You will register patients, collect demographics, and coordinate with insurance providers to secure pre-authorizations.

The role requires strong customer service, HIPAA knowledge, and bilingual English/Spanish abilities. Full-time daytime schedule with opportunities to learn and grow within a faith-based healthcare system.

Qualifications

• Experience in customer service within healthcare is preferred.
• Ability to learn and follow complex instructions with attention to detail.
• Knowledge of HIPAA, CMS and EMTALA guidelines.

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Skills

Mature judgement

Microsoft Office

Office equipment

Multi-tasking

Professional communication

HIPAA compliance

Bilingual English/Spanish

Customer service

EMR systems knowledge

Medical terminology

Education

Associate degree (preferred)

High school diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

AdventHealth in Winter Park, FL is seeking a Patient Access representative to support Medicare compliance, insurance verifications, and patient financial counseling. You will register patients, collect demographics, and coordinate with insurance providers to secure pre-authorizations.

The role requires strong customer service, HIPAA knowledge, and bilingual English/Spanish abilities. Full-time daytime schedule with opportunities to learn and grow within a faith-based healthcare system.