Patient Access & Insurance Coordinator

AdventHealth; United States; On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Medical

Dental

Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth is seeking a part-time Customer Access staff member to support Medicare compliance reviews, collect payments, and coordinate with insurance providers. You will register patients, verify demographics and insurance, and ensure accurate record-keeping while maintaining excellent patient service.

The role requires strong communication, attention to detail, and familiarity with EMR systems, with opportunities for growth and a supportive team environment.

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Ability to adapt in ever-changing healthcare environment
• Understanding of HIPAA privacy rules and discretion with confidential information
• Knowledge of computer programs and EMR systems
• Basic knowledge of medical terminology
• Bilingual – English/Spanish (preferred)
• Experience in customer service in healthcare or related field

Responsibilities

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects demographic information from patients and confirms insurance details.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.

Skills

Customer service

HIPAA privacy

EMR knowledge

Attention to detail

Professional communication

Multitasking

Verbal/written communication

Interpersonal skills

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Electronic Health Records (EMR)

Job description

AdventHealth is seeking a part-time Customer Access staff member to support Medicare compliance reviews, collect payments, and coordinate with insurance providers. You will register patients, verify demographics and insurance, and ensure accurate record-keeping while maintaining excellent patient service.

The role requires strong communication, attention to detail, and familiarity with EMR systems, with opportunities for growth and a supportive team environment.