Patient Access & Insurance Coordinator

biotabhealthcare; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

BioTAB Healthcare, LLC is seeking a Patient Services Representative to prioritize patient experience. You will process clinical paperwork, verify coverage for products, and coordinate documentation with patients, sales, and clinicians.

The role emphasizes detail, communication, and process quality in a fast-paced setting. You will handle intake, insurance verification, and CRM updates while collaborating with internal teams to ensure smooth order processing and compliant records.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• 1+ year of healthcare operations or customer service experience.
• Proficient with Salesforce or Epic; proficient with email and calendar tools.
• Excellent written and verbal communication; HIPAA knowledge.

Responsibilities

• Call clinics and patients to discuss cases and documentation.
• Process cases timely according to department metrics.
• Coordinate pre-authorizations and insurance verification.
• Review order criteria and identify coverage issues.
• Update CRM with case notes and maintain accurate records.
• Provide patient support via phone, email, and portals.
• Escalate urgent requests to appropriate departments.
• Participate in training sessions and team meetings.

Skills

Strong communication skills

Customer service mindset

Detail-oriented

Ability to multitask

Team collaboration

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Salesforce

Epic

Job description

BioTAB Healthcare, LLC is seeking a Patient Services Representative to prioritize patient experience. You will process clinical paperwork, verify coverage for products, and coordinate documentation with patients, sales, and clinicians.

The role emphasizes detail, communication, and process quality in a fast-paced setting. You will handle intake, insurance verification, and CRM updates while collaborating with internal teams to ensure smooth order processing and compliant records.