Patient Services Operations Manager

biotabhealthcare; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

BioTAB Healthcare, LLC in Missouri is seeking a Patient Services Manager to lead the intake and operations teams delivering World Class service to patients, healthcare professionals and the sales division.

This role focuses on process execution, quality control, and people management, reporting to the Director. It requires strong communication, regulatory knowledge, and the ability to handle sensitive information with HIPAA compliance.

Qualifications

• Excellent communication with patients, families, and team.
• Strong organizational and time-management abilities.
• Attention to detail in patient records and data handling.
• Knowledge of HIPAA regulations and privacy practices.
• Ability to think critically under pressure and adapt to change.
• Experience with DME operations or healthcare insurance processes is a plus.

Responsibilities

• Oversee patient intake processing and coordination with care teams.
• Verify insurance coverage and benefits for DME services.
• Collaborate with physicians, nurses, and staff to implement care plans.
• Maintain clear communication with patients and families.
• Document intake activities accurately in the agency system.
• Ensure compliance with CMS, accreditation, and privacy policies.
• Lead intake team: hiring, training, and performance management.

Skills

Communication skills

Organizational skills

Attention to detail

HIPAA/privacy compliance

Critical thinking

Problem solving

Education

High School diploma or equivalent

Associate's or Bachelor's preferred

Tools

Salesforce

Epic

G Suite

Microsoft Office

Job description

BioTAB Healthcare, LLC in Missouri is seeking a Patient Services Manager to lead the intake and operations teams delivering World Class service to patients, healthcare professionals and the sales division.

This role focuses on process execution, quality control, and people management, reporting to the Director. It requires strong communication, regulatory knowledge, and the ability to handle sensitive information with HIPAA compliance.