Patient Access & Insurance Authorization Clerk

Hawaii Pacific Health; Lihue (HI); On-site; USD 36,000 - 37,000; Full time

Job summary

Kaua‘i Medical Clinic, part of Hawaii Pacific Health, is seeking a friendly Unit Clerk to provide essential administrative support for insurance authorizations. You will work with Medical Support Staff to ensure accurate patient authorizations and timely approvals for DME and medications.

The role emphasizes clear communication with patients and providers, maintaining a professional image, and helping deliver high-quality health care to Hawai‘i’s residents.

Qualifications

• High school or equivalent required.
• Six months of medical experience or one year of computer experience.
• Excellent customer service and communication skills.
• Friendly and personable with a professional image.

Responsibilities

• Provide administrative support for insurance authorizations.
• Ensure the authorization system is accurate and approvals are timely.
• Follow up on calls and correspondence involving all insurances.
• Communicate status and results of the authorization process to patients.
• Promote a professional image interacting with staff, patients and providers.

Skills

Customer service

Communication skills

Administrative support

Data entry

Education

High school diploma or equivalent

Associate's Degree in Business Administration or related field

Tools

Computer experience

Job description

Kaua‘i Medical Clinic, part of Hawaii Pacific Health, is seeking a friendly Unit Clerk to provide essential administrative support for insurance authorizations. You will work with Medical Support Staff to ensure accurate patient authorizations and timely approvals for DME and medications.

The role emphasizes clear communication with patients and providers, maintaining a professional image, and helping deliver high-quality health care to Hawai‘i’s residents.