Patient Access & Guest Services Associate

Concord Hospital; Concord (NH); On-site; USD 32,000 - 45,000; Full time

Job summary

Concord Hospital in Concord, NH is seeking a welcoming front desk associate to greet, screen and provide wayfinding assistance for patients, visitors and staff, delivering information with professionalism and a calm, helpful demeanor.

As the first point of contact, you will handle in-person, telephone and email inquiries, support department programs, and participate in hospital initiatives; the role requires a high school diploma or GED, at least one year of customer service experience, and

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience in a professional setting.
• Competent in using Microsoft Office applications.

Responsibilities

• Greet, screen and provide wayfinding assistance to patients, visitors, staff and vendors.
• Serve as the first point of contact with a polished, professional impression.
• Respond to questions via in person, phone or email and route as needed.
• Support department programs and participate in division activities.

Skills

Customer service

Phone support

Communication

Teamwork

Education

High school or GED

Tools

Microsoft Office

Job description

Concord Hospital in Concord, NH is seeking a welcoming front desk associate to greet, screen and provide wayfinding assistance for patients, visitors and staff, delivering information with professionalism and a calm, helpful demeanor.

As the first point of contact, you will handle in-person, telephone and email inquiries, support department programs, and participate in hospital initiatives; the role requires a high school diploma or GED, at least one year of customer service experience, and