Patient Access & Guest Services Associate

Children's Hospital Colorado; Colorado Springs (CO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b / retirement plan

Life and disability insurance

Paid parental leave

Education benefit

Annual bonus program

Wellness program

Job summary

Children's Hospital Colorado is seeking a Guest Relations Associate in Colorado Springs to provide exceptional customer service to patients, families, and visitors. You will manage check-in, health screenings, badge issuance, and direct guests to the correct location, while upholding visitor policies and infection control protocols.

Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, recording health screening results, and supporting a

Qualifications

• High School diploma or GED
• Minimum one year of administrative/clerical experience in a customer service environment
• Equivalency may substitute for additional education

Responsibilities

• Conducts mandatory health screenings for all visitors and records results in the Visitor Management System before allowing entry.
• Verifies visitor status and issues badges using the Visitor Management System.
• Delivers high-quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
• Enforces hospital visitor policies; confirms authorized visitors in Epic and initiates the patient registration process when applicable.
• De-escalates challenging situations and maintains a safe environment by following infection control protocols and keeping assigned areas clean.

Skills

Customer service

Administrative experience

Education

High School diploma or GED

Tools

Epic

Job description

Children's Hospital Colorado is seeking a Guest Relations Associate in Colorado Springs to provide exceptional customer service to patients, families, and visitors. You will manage check-in, health screenings, badge issuance, and direct guests to the correct location, while upholding visitor policies and infection control protocols.

Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, recording health screening results, and supporting a