Patient Access & Front Desk Specialist (On-Site)

University of Miami; Florida; Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

The University of Miami Health System is seeking a Patient Access Associate (On-Site) to greet visitors, answer inquiries, and serve as the first point of contact for patients and staff. The role emphasizes professional appearance, clear communication, courteous service, and the ability to manage multi-tasking while maintaining patient privacy and departmental workflows.

This on-site position requires flexibility to work evenings, nights, and weekends as needed and offers a comprehensive

Qualifikationen

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively orally and in writing.
• Ability to work evenings, nights, and weekends as necessary.

Aufgaben

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Kenntnisse

Communication skills

Customer service

Interpersonal skills

Problem solving

Time management

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The University of Miami Health System is seeking a Patient Access Associate (On-Site) to greet visitors, answer inquiries, and serve as the first point of contact for patients and staff. The role emphasizes professional appearance, clear communication, courteous service, and the ability to manage multi-tasking while maintaining patient privacy and departmental workflows.

This on-site position requires flexibility to work evenings, nights, and weekends as needed and offers a comprehensive