Patient Access Associate (On-Site) (H)

University of Miami; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

The University of Miami in Florida seeks an on-site Patient Access Associate to warmly greet visitors, answer inquiries, and serve as the first point of contact for patients and staff. You will collaborate with the healthcare team, keep patients informed of delays, and support administrative tasks in a welcoming environment.

This full-timeStaff role emphasizes professional demeanor, strong communication, and the ability to handle varied queries while upholding University policies and patient

Qualifications

• High School diploma or equivalent.
• No previous experience required.
• Excellent verbal and written communication.
• Ability to handle stressful situations professionally.
• Strong interpersonal skills.
• Ability to work evenings, nights, and weekends as necessary.
• Relevant education or experience may be considered.

Responsibilities

• Greets visitors to the department and directs them to their destination.
• Answers incoming calls and makes outgoing calls with strong customer service.
• Responds to general questions and forwards non-routine requests to staff.
• Assists with general administrative tasks such as mail, faxes, and equipment.
• Maintains department directories and visitation logs.
• Maintains a tidy reception area and projects a professional appearance.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Education

High School Diploma

Job description

Job Summary

The University of Miami/UHealth Department of Clinical Access at Doral has an exciting opportunity for a full-time Patient Access Core Job Summary: The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

Core Responsibilities

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School diploma or equivalent
• No Previous experience required
• Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Ability to work evenings, nights, and weekends as necessary
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation's top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.