Patient Access Associate - UHealth SoLé Mia

University of Miami; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Miami Health System is seeking a Patient Access Associate (On-Site) to greet visitors, answer inquiries, and serve as the first point of contact for patients and staff. The role emphasizes professional appearance, clear communication, courteous service, and the ability to manage multi-tasking while maintaining patient privacy and departmental workflows.

This on-site position requires flexibility to work evenings, nights, and weekends as needed and offers a comprehensive

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively orally and in writing.
• Ability to work evenings, nights, and weekends as necessary.

Responsibilities

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Communication skills

Customer service

Interpersonal skills

Problem solving

Time management

Education

High School diploma or equivalent

Job description

Core Job Summary:

The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

Core Responsibilities:

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Ability to work evenings, nights, and weekends as necessary.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About UHealth-University of Miami Health System

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Details

Job Status: Full time

Employee Type: Staff