Onsite Patient Access Associate | Front Desk

University of Miami; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

The University of Miami UHealth – department of Patient Access at SoLé Mia is seeking a Patient Access Associate (On-Site). The role welcomes visitors and patients, answers inquiries, and serves as the first point of contact for those entering the facility.

You will coordinate with the healthcare team, support administrative tasks, and uphold a professional, welcoming atmosphere to ensure smooth patient flow and service quality.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.

Responsibilities

• Greets visitors and directs them to their destination.
• Answers calls and makes outgoing calls with courteous service.
• Responds to general inquiries and forwards non-routine requests to staff.
• Assists with general administrative tasks such as mail, faxes, and equipment.
• Maintains department directories and visitation logs.
• Keeps reception area tidy and welcoming.
• Places orders for department supplies as needed.

Skills

Communication

Stress management

Interpersonal relationships

Problem solving

Judgment

Prioritization

Evenings/Nights/Weekends availability

Education

High School diploma or equivalent

Job description

The University of Miami UHealth – department of Patient Access at SoLé Mia is seeking a Patient Access Associate (On-Site). The role welcomes visitors and patients, answers inquiries, and serves as the first point of contact for those entering the facility.

You will coordinate with the healthcare team, support administrative tasks, and uphold a professional, welcoming atmosphere to ensure smooth patient flow and service quality.