Patient Access & Front Desk Specialist II

Bayhealth; Dover (DE); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

PTO & Holidays

401(k) match

Health/Dental/Vision Insurance

Disability & Life Insurance

On-site Child Care

Educational Reimbursement

Health Care FSA

Dependent Care FSA

Voluntary Benefits

Job summary

Bayhealth is seeking a Front Office Assistant at Kent Campus Hospital to greet patients, activate files, and guide them through a set appointment schedule with physicians. You will be the first contact by phone or in person, maintaining records and directing patients as needed.

The role requires a High School Diploma or GED, with at least one year of healthcare clerical experience; associate degree and CHAP certification are preferred. Excellent communication and accuracy are essential.

Qualifications

• Required: One-year clerical, office, and/or customer service experience in a healthcare environment.
• Preferred: Two years clerical/office/customer service experience in a healthcare environment.
• Preferred: Associate degree and CHAP certification.

Responsibilities

• Performs front desk, receptionist and registration duties, while maintaining efficient patient flow.
• Assist the office in all aspects of daily operation including mentoring for Front Office Assistant I.
• Ensure timely scheduling of surgery patients by completing patient registration for surgical patients.
• Obtain insurance authorizations/referrals and gather signatures; collect payments for visits.
• Register patients in system and maintain medical records.
• Inform patients of billing, insurance, workers compensation policies.
• Schedule new and established patient follow-ups and coordinate with other departments.
• Manage clinic schedules and complete Real Time Eligibility (RTE).
• Maintain filing and records for licenses/registrations and HIPAA compliance.
• Perform general clerical duties and end-of-day reconciliation.
• May be cross-trained to medical assistant functions.

Skills

Clerical experience

Customer service

Healthcare experience

Education

High School Diploma or GED

Associate Degree

Certified Healthcare Administrative Professional

Job description

Bayhealth is seeking a Front Office Assistant at Kent Campus Hospital to greet patients, activate files, and guide them through a set appointment schedule with physicians. You will be the first contact by phone or in person, maintaining records and directing patients as needed.

The role requires a High School Diploma or GED, with at least one year of healthcare clerical experience; associate degree and CHAP certification are preferred. Excellent communication and accuracy are essential.