Front Office Assistant II

Bayhealth; Dover (DE); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

PTO & Holidays

401(k) match

Health/Dental/Vision Insurance

Disability & Life Insurance

On-site Child Care

Educational Reimbursement

Health Care FSA

Dependent Care FSA

Voluntary Benefits

Job summary

Bayhealth is seeking a Front Office Assistant at Kent Campus Hospital to greet patients, activate files, and guide them through a set appointment schedule with physicians. You will be the first contact by phone or in person, maintaining records and directing patients as needed.

The role requires a High School Diploma or GED, with at least one year of healthcare clerical experience; associate degree and CHAP certification are preferred. Excellent communication and accuracy are essential.

Qualifications

• Required: One-year clerical, office, and/or customer service experience in a healthcare environment.
• Preferred: Two years clerical/office/customer service experience in a healthcare environment.
• Preferred: Associate degree and CHAP certification.

Responsibilities

• Performs front desk, receptionist and registration duties, while maintaining efficient patient flow.
• Assist the office in all aspects of daily operation including mentoring for Front Office Assistant I.
• Ensure timely scheduling of surgery patients by completing patient registration for surgical patients.
• Obtain insurance authorizations/referrals and gather signatures; collect payments for visits.
• Register patients in system and maintain medical records.
• Inform patients of billing, insurance, workers compensation policies.
• Schedule new and established patient follow-ups and coordinate with other departments.
• Manage clinic schedules and complete Real Time Eligibility (RTE).
• Maintain filing and records for licenses/registrations and HIPAA compliance.
• Perform general clerical duties and end-of-day reconciliation.
• May be cross-trained to medical assistant functions.

Skills

Clerical experience

Customer service

Healthcare experience

Education

High School Diploma or GED

Associate Degree

Certified Healthcare Administrative Professional

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 16.98 - 25.48 HOURLY

General Summary

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities

• Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• Assist the office in all aspects of the daily operation as needed including, but not limited to mentoring for Front Office Assistant I. Prepares the patient to the visit.
• Ensure timely, efficient, and accurate scheduling of surgery patients by completing patient registration process for surgical patients. Facilitate instructions for pre-surgery and day-of surgery to patients.
• Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
• Registers patient in system. Demonstrates the ability to maintain proper medical records.
• Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
• Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
• Manages clinic schedules.
• Completes Real Time Eligibility (RTE).
• Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
• Perform general clerical duties as required.
• Performs check out and end of day reconciliation functions.
• Keep informed of current insurance authorization/referral procedures.
• May be cross-trained to medical assistant functions.
• All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED ;
• Credential(s): None Required
• Experience: Required: One-year clerical, office, and/or customer service experience in a healthcare environment.

Preferred

Two (2) years clerical, office, and/or customer service experience in a healthcare environment

Preferred Education, Credential(s) and Experience

• Education: Associate Degree
• Credential(s): Certified Healthcare Administrative Professional
• Experience: