Patient Access & Front Desk Specialist (Float)

San Ysidro Health; San Diego, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

San Ysidro Health East Region Float position supports Campo, Alpine, Julian, Escondido, Santee, and El Cajon clinics by answering phones, greeting visitors, registering patients, and guiding them through the funding and eligibility process.

This front desk role emphasizes accurate data entry into Epic, collecting co-pays, coordinating referrals, and providing friendly, bilingual service to diverse patients.

Qualifications

• One year of customer service experience at San Ysidro Health.
• One year of experience in a medical setting, front desk preferred.

Responsibilities

• Answer telephones and greet visitors, patients and callers.
• Assist patients with registrations and funding inquiries; research and resolve issues.
• Enter patient demographic information into Epic system.
• Collect co-pays and document eligibility; explain funding resources and programs.

Skills

Customer service

Medical front desk

Bilingual English-Spanish

Education

High School Diploma or GED

Job description

San Ysidro Health East Region Float position supports Campo, Alpine, Julian, Escondido, Santee, and El Cajon clinics by answering phones, greeting visitors, registering patients, and guiding them through the funding and eligibility process.

This front desk role emphasizes accurate data entry into Epic, collecting co-pays, coordinating referrals, and providing friendly, bilingual service to diverse patients.