Patient Services Front Desk Specialist

Spire Orthopedic Partners; Middletown (CT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

Health, dental, vision benefits

401(k) plan

Job summary

Spire Orthopedic Partners is seeking a friendly, detail-oriented Front Desk / Medical Office Assistant to support patient check-in/out, registrations, and insurance processing in a fast-paced orthopedic practice. You will educate patients on billing policies and collect insurance information while ensuring a smooth patient experience.

Ideal candidates will have a high school diploma and proven multitasking and communication skills.

Qualifications

• High school Diploma or equivalent.
• Knowledge of check-in and check-out process.
• Knowledge of Insurance policies and procedures.
• Excellent verbal and written communication skills.
• Ability to multi-task, manage time, has strong customer service skills, and is reliable.

Responsibilities

• Manage patient check-in and check-out with accurate data entry.
• Complete full patient registration.
• Educate patients on office and billing policies and insurance participation.
• Ensure required forms are completed and on file (insurance forms, referrals, authorizations, waivers).
• Collect and verify patient insurance details, confirm eligibility, and process co-pays and balances at time of service.
• Submit daily payment collection reports.
• Schedule follow up appointments, document cancellations or rescheduled appointments.
• Assist patients in coordinating tests, labs, imaging, outside referrals; obtaining or facilitating necessary insurance authorization.
• Provide outstanding customer service and assistance to patients.
• Answer phones, take messages, direct calls to appropriate department or staff.
• Manage record requests and releases with Medical Records Department.
• Open and close office as needed.
• Maintain a professional and respectful work environment with patients, physicians, and colleagues.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Reliability

Education

High school diploma

Job description

Spire Orthopedic Partners is seeking a friendly, detail-oriented Front Desk / Medical Office Assistant to support patient check-in/out, registrations, and insurance processing in a fast-paced orthopedic practice. You will educate patients on billing policies and collect insurance information while ensuring a smooth patient experience.

Ideal candidates will have a high school diploma and proven multitasking and communication skills.