Patient Access & Front Desk Specialist

Azul Vision, Inc.; Pasadena (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Azul Vision, Inc. in Pasadena, CA seeks an Entry-Level Patient Support Representative to deliver friendly front-desk service and accurate documentation in a busy health clinic.

The role handles calls, schedules appointments, verifies insurance, posts payments, and reconciles daily transactions while maintaining a professional, patient-first environment. It requires basic computer skills, strong communication, and a patient-oriented approach.

Qualifications

• Computer literate.
• Ability to type 25 wpm.
• Working knowledge of general office duties.
• Working knowledge of contracted insurance plans.
• Good verbal and written communication skills.
• Good telephone skills.
• Customer service oriented.
• Task-oriented.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet patients upon arrival
• Answer phone by 3rd ring
• Check-in patients
• Verify all information is correct in demographics for all patients
• Obtain/ scan insurance and identification cards
• Make sure all authorizations are put in system
• Process new patient information packets
• Add PCPs to all patients' charts
• Post monies/batch reconciliation
• Put up fee tickets promptly
• Communicate with the staff and patients regarding wait times/ delays in the clinic
• Scan in documents (outside medical records/ consents/ all pertinent information)
• Appointment confirmations
• Appointment reschedules when needed
• Request authorizations
• Review the schedule to ensure all requested testing appointments have been kept
• Insurance verification / Eligibility (HMO, PPO, and Vision Plans)
• Review scheduled/ insurance verification for and reschedule any ineligible patients
• Review the schedule to ensure all required authorizations are obtained
• Checking incoming and outgoing fax status
• Ensure all Medical records request get to the correct department for processing
• Maintain a clean work/ waiting area, restock business cards for all doctors
• Take messages to send tasks to technicians when needed
• Check out patients
• Make sure all doctor's orders are complete
• Verify that correct insurance has been added to encounter
• Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
• Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
• Offer dark glasses for dilated patients
• Other duties as assigned.

Skills

Customer service

Telephone skills

Computer literacy

Typing 25 wpm

Communication

Insurance knowledge

Office duties

Education

High School Diploma

Job description

Azul Vision, Inc. in Pasadena, CA seeks an Entry-Level Patient Support Representative to deliver friendly front-desk service and accurate documentation in a busy health clinic.

The role handles calls, schedules appointments, verifies insurance, posts payments, and reconciles daily transactions while maintaining a professional, patient-first environment. It requires basic computer skills, strong communication, and a patient-oriented approach.