Patient Access Front Desk Specialist

Intuitive Health; Maumee (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health in Maumee, OH seeks a Patient Access / Front Office Associate to greet patients, register new and returning patients, verify insurance, collect payments, and support efficient patient flow.

You will handle phones, provide information, and maintain accurate records while upholding HIPAA and company policies. This role requires strong customer service and multitasking within a healthcare setting.

Qualifications

• High school diploma or GED required.
• Customer service and interpersonal skills essential.
• Basic computer proficiency and the ability to learn new software.
• Ability to multitask and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying clinical staff of arrivals and keeping patients informed.
• Answer phones and route calls; take messages as needed.
• Provide general information such as directions, hours, and policies.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks including copying, scanning, and filing.
• Maintain waiting areas and front desk in a clean, organized condition.

Skills

Customer service

Communication

Professionalism

Teamwork

Multitasking

Basic computer literacy

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Office

Telephone systems

Job description

Intuitive Health in Maumee, OH seeks a Patient Access / Front Office Associate to greet patients, register new and returning patients, verify insurance, collect payments, and support efficient patient flow.

You will handle phones, provide information, and maintain accurate records while upholding HIPAA and company policies. This role requires strong customer service and multitasking within a healthcare setting.