Patient Experience Front Desk Specialist

Revel Staffing; Indianapolis (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Revel Staffing in Indianapolis, IN is seeking a professional Medical Receptionist to support front desk operations, patient registration, insurance verification, and payment collection in a fast-paced healthcare setting.

You will greet patients, verify insurance, process payments, maintain confidential records, answer phones, and assist with scheduling and documentation requests while upholding HIPAA guidelines.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential / training required.
• Basic computer skills, including familiarity with Microsoft Office or similar programs.
• Strong attention to detail and accuracy.
• Positive customer service skills and a patient-focused attitude.
• Professional appearance and demeanor.
• Clear and articulate phone communication skills.
• Ability to stay organized while managing multiple tasks.
• Ability to handle confidential patient and billing information with discretion.

Responsibilities

• Greet patients and provide a friendly, professional first impression.
• Check patients in and out accurately and efficiently.
• Provide registration forms and collect required patient documentation.
• Obtain and scan copies of insurance cards, identification, and other required documents.
• Register new patients and update existing patient records.
• Verify insurance information accurately and in a timely manner.
• Collect patient payments, copays, balances, and other required fees.
• Process cash, check, and credit card payments.
• Assist with billing questions, payment issues, and basic account inquiries.
• Maintain patient flow and communicate wait times or updates as needed.
• Answer phones with a clear, professional, and courteous manner.
• Respond promptly to patient needs and provide excellent customer service.
• Assist patients with follow-up appointments and medical documentation requests.
• Balance daily patient charges against system reports.
• Complete opening and closing procedures, including preparing paperwork and submitting required reports.
• Follow cash control procedures and help secure financial assets.
• Maintain complete, accurate, and confidential patient records.
• Support front office operations and perform other administrative duties as assigned.
• Follow clinic policies, HIPAA requirements, and patient privacy standards.

Skills

Customer service

Attention to detail

Phone communication

Discretion

Organization

Professional appearance

HIPAA compliance

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Revel Staffing in Indianapolis, IN is seeking a professional Medical Receptionist to support front desk operations, patient registration, insurance verification, and payment collection in a fast-paced healthcare setting.

You will greet patients, verify insurance, process payments, maintain confidential records, answer phones, and assist with scheduling and documentation requests while upholding HIPAA guidelines.