Patient Access & Front Desk Coordinator

Beacon Mental Health; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Beacon Mental Health is seeking a Medical Office Receptionist to support front-desk operations, welcome clients, check them in/out, and schedule appointments. You will coordinate with staff for follow-up and necessary paperwork, handle telehealth access, and answer general questions while maintaining patient confidentiality.

The role requires a high school diploma or equivalent, with preference for an associate degree or related experience in a medical office.

Qualifications

• High school diploma or equivalent required.
• Associate degree or equivalent work-related experience preferred.
• 1–3 years of position-related experience preferred, including basic front-desk and reception operations; medical office setting preferred.

Responsibilities

• Create a welcoming, professional environment for clients, visitors and staff and provide initial triage support for walk-in assessments.
• Check clients in and out for appointments or services and notify staff to ensure timely service.
• Schedule follow-up appointments and coordinate with financial staff for paperwork and payments.
• Provide appointment information and assist clients with telehealth access.
• Answer telephone requests, schedule/reschedule, and route calls within agency timelines.
• Complete accurate daily data entry regarding appointment status and EMR.
• Distribute client satisfaction surveys as directed by leadership.
• Protect confidential information and use EMR and standard equipment appropriately.

Skills

Customer relations

Telephone skills

Microsoft Word

Outlook

Electronic Medical Records

Data entry

Attention to detail

Organization

Discretion

Reliability

Education

High school diploma or equivalent

Associate degree or equivalent work-related experience

Tools

Microsoft Word

Outlook

Electronic Medical Records

Job description

Beacon Mental Health is seeking a Medical Office Receptionist to support front-desk operations, welcome clients, check them in/out, and schedule appointments. You will coordinate with staff for follow-up and necessary paperwork, handle telehealth access, and answer general questions while maintaining patient confidentiality.

The role requires a high school diploma or equivalent, with preference for an associate degree or related experience in a medical office.