Patient Access Associate I: Front Desk & Insurance Support

University of Maryland Medical System; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

University of Maryland Medical Center is seeking a Patient Access Representative I to support scheduling, registration, pre-admission processing, and wayfinding across locations. This full-time role rotates with holidays and weekends, with schedules published a month in advance and shifts that may include days, evenings, nights, and at least one weekend per month.

The role involves entering data, verifying demographics, and coordinating insurance pre-certifications and cost estimates while

Qualifications

• HS diploma or GED required.
• 1 year of clerical/customer service/receptionist experience; healthcare setting preferred.
• Certification in AAHAM/NAHAM preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors, providing customer service focused on accuracy and empathy.
• Verify patient demographics and insurance benefits; secure pre-certifications and/or pre-notifications as needed.
• Educate patients on insurance coverage and available financial assistance; communicate costs and navigate financial clearance.

Skills

Customer service

Interpersonal skills

Data entry

Education

High school diploma or GED

Tools

Epic

Job description

University of Maryland Medical Center is seeking a Patient Access Representative I to support scheduling, registration, pre-admission processing, and wayfinding across locations. This full-time role rotates with holidays and weekends, with schedules published a month in advance and shifts that may include days, evenings, nights, and at least one weekend per month.

The role involves entering data, verifying demographics, and coordinating insurance pre-certifications and cost estimates while