Patient Access & Financial Counseling Specialist

Erie County Medical Center Corporation; Buffalo (NY); On-site; USD 33,000 - 41,000; Full time

Job summary

Erie County Medical Center Corporation seeks a Patient Access Services Assistant to help self-pay patients obtain Medicaid or arrange payment plans for medical treatment. You will interview patients to verify income and documentation under NYS laws and hospital policies.

The role requires knowledge of health insurance, strong customer service and data entry skills, and CAC certification within 60 days of appointment.

Qualifications

• High school diploma or GED and one year of clerical experience in collections, billing, third party insurance claims processing, financial counseling, medical billing including New York State Medicaid, insurance verification, patient registration, or patient scheduling.
• CAC certification training within sixty days of appointment and maintenance throughout duration of appointment.
• Knowledge of NY State Medicaid/Family Health Plus and Financial Assistance Programs.

Responsibilities

• Verifies patient demographic information.
• Verifies insurance, determines co-payments, collects co-payments and issues receipts.
• Identifies uninsured/under-insured patients to assess qualifications for government or charity care programs.
• Reviews hardship requests/inability to pay.
• Negotiates contractual payment plans and inputs information into computer system.
• Assists patients in completing NY Medicaid/Family Health Plus applications for medical coverage.
• Completes Financial Assistance Program applications to assess need for charity care.
• Refers patients to the on-site Medicaid Satellite Office for review and processing of completed NY Medicaid/Family Health Plus applications.
• Performs other related patient access services duties as assigned.

Skills

Health insurance

Customer service

Interviewing

Data entry

Math basics

Written communication

Relationship building

Software applications

Education

High school diploma or GED

Job description

Erie County Medical Center Corporation seeks a Patient Access Services Assistant to help self-pay patients obtain Medicaid or arrange payment plans for medical treatment. You will interview patients to verify income and documentation under NYS laws and hospital policies.

The role requires knowledge of health insurance, strong customer service and data entry skills, and CAC certification within 60 days of appointment.