Patient Access Representative - Mercy Lebanon ER - Full Time, Weekend Evenings

Mercy Co; Lebanon (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Pension/ retirement plan

Job summary

Mercy Hospital is seeking a Patient Access Representative to be the first point of contact with patients, ensuring exceptional customer service aligned with Mercy values. The role encompasses scheduling, registration, benefit verification, pre-certification, and financial clearance, while collecting and communicating patient financial responsibilities.

Candidates should have 1-3 years of clerical and customer service experience, basic medical terminology knowledge, and a high school diploma

Qualifications

• Ability to communicate effectively both orally and in writing; telephone etiquette.
• Establish and maintain positive relationships with patients, physicians, hospital staff and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with medical terminology and insurance plans is preferred.

Responsibilities

• Schedule, register, verify benefits, pre-certify and obtain financial clearance for patients.
• Collect patient financial responsibility before or at service and explain payment options.
• Document outcomes of financial conversations and coordinate with relevant departments.

Skills

Effective communication

Customer service

Attention to detail

Work under stress

Education

High School diploma

Some college helpful

Tools

Computer systems

10-key calculator

Job description

Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

Job Description

Find your calling at Mercy!
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum Skills, Knowledge And Ability Requirements

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Weekends