Patient Access & Financial Concierge

Brookwood Baptist Health; Birmingham (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off 5 weeks

Life Insurance

Extended Leave Plan

Family Care benefits

Paid Parental Leave

Pet Insurance

Car Insurance

Educational benefits including tuition

Job summary

Baptist Health in Alabaster, AL seeks a Patient Access Specialist to guide patients through registration, authorization, financial clearance, and scheduling for complex services. The ideal candidate thrives in a fast-paced healthcare setting, excels in customer service, and is comfortable with insurance verification and patient financial conversations.

This role supports a seamless patient experience and timely access to care.

Qualifications

• Associate degree preferred.
• Minimum of 3 years experience in customer service, financial services, business, or healthcare.
• Strong attention to detail and ability to handle sensitive patient information.
• Excellent communication and customer service skills.
• Ability to multitask in a high-volume environment.

Responsibilities

• Register patients, obtain authorizations, and complete financial clearance for complex services.
• Verify insurance benefits and obtain required authorizations from payers.
• Collect co-pays, deductibles, coinsurance, and outstanding balances.
• Explain insurance benefits and patient financial responsibilities.
• Enter accurate patient demographic and financial information.
• Collaborate with physicians and payers to prevent denials and delays.
• Address customer service issues and assist with service recovery.
• Screen patients for assistance programs and complete applications.
• Schedule and coordinate tests and procedures with all stakeholders.
• Maintain compliance with policies and procedures.

Skills

Customer service

Insurance verification

Communication

Multitasking

Financial conversations

Education

Associate’s degree preferred

Job description

Baptist Health in Alabaster, AL seeks a Patient Access Specialist to guide patients through registration, authorization, financial clearance, and scheduling for complex services. The ideal candidate thrives in a fast-paced healthcare setting, excels in customer service, and is comfortable with insurance verification and patient financial conversations.

This role supports a seamless patient experience and timely access to care.