Patient Access & Scheduling Expert

Brookwood Baptist Health; Alabaster (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) Retirement Savings Plan

Health Savings Account

Flexible Spending Account

Paid Time Off

Job summary

Baptist Health is seeking a Patient Access Specialist in Alabaster, AL, to support registration, financial clearance, authorizations, and scheduling for complex specialty services. The role emphasizes excellent customer service and efficient patient interactions in a fast-paced healthcare setting.

Ideal candidates will have a minimum of 3 years of relevant experience, strong attention to detail, and the ability to navigate insurance benefits and payer authorizations.

Qualifications

• Education: Associate’s degree preferred.
• Experience: Minimum of 3 years in customer service, financial services, business, or healthcare.
• Strong attention to detail and ability to manage sensitive patient information.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a high-volume environment.

Responsibilities

• Perform patient registration, authorization, and financial clearance for complex and specialty services.
• Verify insurance benefits and obtain required authorizations from payers.
• Collect co-pays, deductibles, coinsurance, and outstanding balances in accordance with department guidelines.
• Explain insurance benefits, financial responsibility, and required documentation to patients and guarantors.
• Accurately gather and enter patient demographic and financial information.
• Build strong working relationships with physicians, clinical teams, and payers to prevent denials and delays.
• Identify and resolve customer service issues while supporting service recovery efforts.
• Monitor, document, and report issues and trends impacting patient access or financial outcomes.
• Screen patients for federal, state, or local assistance programs and complete required applications.
• Schedule, reschedule, and coordinate tests and procedures while maintaining communication with all stakeholders.
• Maintain compliance with federal, state, hospital, and Baptist Health policies and procedures.

Skills

Customer service

Education

Associate’s degree preferred

Job description

Baptist Health is seeking a Patient Access Specialist in Alabaster, AL, to support registration, financial clearance, authorizations, and scheduling for complex specialty services. The role emphasizes excellent customer service and efficient patient interactions in a fast-paced healthcare setting.

Ideal candidates will have a minimum of 3 years of relevant experience, strong attention to detail, and the ability to navigate insurance benefits and payer authorizations.